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  • Writer's pictureDanielle Bevacqua


Updated: Aug 28, 2022

When you really need new ideas or fresh thinking or a creative

solution to a challenge, a typical, day-to-day approach in your thinking is not

the optimal process. Using the same old thinking will simply lead you to the

same old ideas you’ve already had or tried before. Instead, you need to do

something different – that will stimulate your brain in diverse ways and shift

your perspective on the issues. Here are some ways to ensure you (and your

team) shake up your thinking so that you actually come up with the fresh,

new ideas you need.


Change your environment.

Get outside your own conference room or office. Debrief the latest research

results or industry report in an art museum. Or take your team to the zoo

with the objective of coming back with new ideas. Depending on what part of the country you’re in, you could send your teams to the Mall of America, Walt Disney World, or a trendy area of Manhattan to look for inspiration and new ideas. If you can’t physically get out of the office, then find a way to get out metaphorically. Ask people to imagine how they would

solve the problem-at-hand if they lived in Antarctica, or if viewed from the perspective of a submarine captain.


Bring outsiders in. Overtly invite other perspectives into your discovery and idea generation

processes. For example, for a project on new packaging and product ideas for a beverage company, invite a boat designer, a rain-water management expert, a sculptor, and a water-park designer (among others). Your project team will be amazed at the range and diversity of new ideas that come when they are exposed to new perspectives on their challenge. They’ll think of ideas they’ll agree they never would have arrived at on their own— due to their

own embedded assumptions about the topic.


Truly engage with your customers. Don’t rely solely on second-hand data to understand your customers’ needs. You need to actually talk to them. Go to their homes or offices to see the problems they need solutions for. All too often teams looking for an idea generation project will say, “We don’t need to do any discovery in advance because we already have ‘lots of data.’”

This should always make you wary, because it usually means they have numerous reports with reams of statistics about customers. Unfortunately, it rarely means they have discovered any real new insight into customer needs. If you’re expecting your team to understand the customer by reading a deck or attending a PowerPoint presentation, challenge yourself to find a more engaging and interactive process. It will be far more effective to immerse your

team in real customer understanding.


Question everything. Do some specific exercises that force people to confront and challenge their subconscious assumptions about the topic. An easy way to do this is to first ask

for ideas that the team thinks would solve the problem, but they probably couldn’t

implement for some reason. Then, ask them to reframe each idea by saying “We might be able to implement this idea IF.....” What comes behind the “if’s” will help surface a lot of assumptions people have that may or may not actually be barriers. Of course, some of the

barriers will turn out to be real, in which case, don’t spend more time on those ideas. But in every case that I’ve ever done this with client teams, they also discover many supposed barriers that they could actually solve.


Let some crazy in the room. The academic definition of creative thinking is “the process of coming up with new and useful ideas”. The only way to get new ideas is to start with seemingly crazy ideas. Every truly innovative idea seems a little crazy at first. If you only

start with ideas that are comfortable or clearly easy to implement, they’re probably not very new. So, encourage people to throw in wild ideas. Then, play a game called “If We Could.” Instruct the team to temporarily let go of the problems in the idea and ask “If we could implement this idea, what would be the benefit(s)?” Once you have identified the benefits of

each crazy idea, narrow down to the most promising few and ask the team to look for possible solutions to the barriers. A team was on the verge of killing a truly original idea for a new kids’ cereal, because they didn’t know how to create the critical component. However, after “If We Could”, they agreed the idea was so interesting and unique that they needed

to explore it. The R&D team made a few calls to other experts, and within a few weeks, they had solved it. This idea resulted in the most successful new product launch in the brand’s history! It is unfortunately all too easy to simply approach every new challenge using

our typical day to day thinking. It feels familiar, it’s easy to access that type of thinking, and it works on most daily challenges. So, you subconsciously assume it will work on any challenge.

But it’s incredibly helpful to do some meta-analysis on your thinking. I.e. think about how you’re thinking. Not every problem will benefit from the same type of thinking. Once you recognize that this new situation needs new thinking, it’s fairly easy to do some things to shift to a more productive mode for this particular challenge. Then shift back to the more familiar day to day thinking for your daily tasks.

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